Last Updated: May 2026
At NeuralSnooze, we are committed to providing high-quality digital sleep wall art and sleep guides. Please read our refund policy carefully before making a purchase.
Digital Products
All products sold on NeuralSnooze are digital downloads (wall art JPG files and sleep guide PDFs). No physical products are shipped.
Refund Eligibility
Due to the nature of digital products, we generally do not offer refunds once the product has been downloaded. However, we want you to be completely satisfied with your purchase. You may be eligible for a refund in the following circumstances:
- The digital file is corrupted, defective, or not as described
- You experienced a technical error that prevented you from accessing your download
- Duplicate purchase of the same product
- You have not downloaded the product and the request is made within 48 hours of purchase
How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your order number
- The product(s) you would like refunded
- A brief explanation of the reason for your refund request
We will review your request and respond within 1-2 business days. Approved refunds will be processed back to your original payment method within 5-10 business days.
Exchanges
If you received a defective or incorrect file, we will happily replace it at no additional cost. Contact us at [email protected] and we will send you the correct file promptly.
Satisfaction Guarantee
Your satisfaction is important to us. If you are unhappy with your purchase for any reason, please reach out to us. We will work with you to find a solution, whether that means exchanging the product, providing store credit, or issuing a refund where appropriate.
Contact
For any questions about our refund policy, please contact us at:
Email: [email protected]