We’d love to hear from you! Whether you have a question about our products, need help with your order, or just want to share feedback, our team is here to help.
Customer Support
For order support, product inquiries, refund requests, or general questions, please email us at:
Email: [email protected]
We aim to respond to all inquiries within 24 hours (business days).
Business Hours
Our support team is available:
- Monday – Friday
- 9:00 AM – 6:00 PM (EST)
- Weekends & Holidays: Limited availability
Frequently Asked Questions
Before reaching out, you may find a quick answer in our FAQ below:
Q: How do I access my digital downloads after purchase?
A: After a successful purchase, you will receive a download link via email and on the order confirmation page. You can also access your downloads from your My Account page.
Q: What format are the wall art files in?
A: Our wall art is delivered as high-resolution JPG files in multiple aspect ratios (2:3, 3:4, 4:5, 11:14, and ISO A1) at 300 DPI – ready for professional printing.
Q: What format are the sleep guides in?
A: All sleep guides are delivered as downloadable PDF files that you can view on any device or print at home.
Q: Can I get a refund?
A: Please review our Refund & Return Policy for details. We stand behind our products and will work with you if you’re not satisfied.
Other Ways to Connect
Website: neuralsnooze.com
Thank you for choosing NeuralSnooze for your sleep sanctuary. We look forward to helping you transform your sleep experience!